Effective Date: 30-05-2025
Welcome to Xcella-Tech (https://xcella-tech.com). This Shipping and Delivery Policy outlines the procedures and timelines associated with the delivery of products and services offered through our platform.
1. Delivery Timeframe
All physical and digital products including but not limited to:
Completion Certificates
Goodies
Books
Study Materials
will be shipped and delivered within 5 to 10 business days from the date of order confirmation.
2. Delivery Method
Digital Products (such as e-certificates and study materials) will be delivered via email or made available for download through your registered account.
Physical Products (such as printed certificates, books, or goodies) will be shipped through standard courier services.
3. Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout. Any promotions or free shipping offers will be subject to terms and conditions specified on the website at the time of purchase.
4. Tracking and Notifications
Once your order has been shipped, you will receive an email with tracking information (for physical products). For any queries regarding your order, you can reach us at hr@xcella-tech.com.
5. Delays
While we aim to meet the above timelines, delivery delays may occur due to unforeseen circumstances such as natural disasters, courier issues, or public holidays. We appreciate your patience and understanding in such cases.
6. Customer Support
For questions or concerns about your order or delivery, please contact our support team at:
📧 Email: hr@xcella-tech.com
Thank you for choosing Xcella-Tech. We are committed to providing you with quality service and timely delivery.